To check, go to Administration – Workflow. Choose the workflow with error and check the status.
If the request form was sent as SENT FOR APPROVAL, options for each module based on the picture above are:
- Request module -> Reopen
- Approval module -> Approve and Reject
- Team Management module -> Approve, Reject, Reopen
If the module is allowing any status and is not following the workflow, you should also check the approval configuration tagged for the employee. Go to Administration – Employee Information – edit employee – Job Information. Check the approval policy if the employee has an approver.
