If worked holidays are not appearing in the Payroll Simulation, there are four key areas to check to resolve the issue:

1. Company Information – Activities/Events

  • Verify if the holiday was created in the Activities/Events module.
  • Click on the profile icon in the upper-right corner of the page. Go to Administration.

 

  • From the Company Information dropdown, select Activities/Events.

  • Review the list of created holidays to confirm if the relevant holiday was added. If not, you can add the holiday by following this guide: 
    • https://newaccount1614305916024.freshdesk.com/a/solutions/articles/69000265506

    2. Employee Information – Employee Setup

  • Ensure the employee’s holiday pay settings are correctly configured.
  • Navigate to the profile icon in the upper-right corner of the page > Select Administration.

  • Select Employee Information > Choose the employee to edit.

  • Go to the Employee Setup page > In the Additional Compensation Configuration, ensure the Holiday Pay Premium option is enabled.

  • Go to the Employee Summary page and click Save.

3. Work Request Form Workflow

  • Confirm that the work request form is enabled and holiday is applied in the work request.
  • Click on the profile icon in the upper-right corner of the page. Go to Administration.

  • Select Workflow then edit Work Request.

   

  • Ensure the Active box and Apply to Holiday box is checked then click SAVE.

4. Work Request Form

  • Verify if Work Request Form was filed.
  • Work Request Form is required to be filed during Holidays. 

 

5. Pay Multiplier

  • Review if the correct pay multiplier is applied for holidays.
  • Click on the profile icon in the upper-right corner of the page. Go to Administration.

  • From the Employee Information dropdown, select Pay Multiplier.

  • Select the applicable Company and Table Version then verify the pay multiplier for holidays.

Final Steps: After making any necessary corrections:

  • Reopen the DTR (Daily Time Record) to apply the changes.
  • Resubmit the DTR for approval to ensure the updated settings are implemented.
  • Reprocess the payroll, and verify if the worked holidays are now reflected in the Payroll Simulation.

Following these steps should resolve the issue. If the problem continues, further investigation may be needed.