Troubleshooting Articles
Leave during holiday is not working Holiday pay always governs over leaves on holiday. UT-Leave will only happen if the employee is not eligible for hol...
Wed, 7 Dec, 2022 at 10:19 AM
To check, go to Administration – Workflow. Choose the workflow with error and check the status. If the request form was sent as SENT FOR APPROVAL...
Wed, 7 Dec, 2022 at 10:19 AM
In order to determine the issue, please investigate the following: Configurations: Is default schedule chosen? What basis is used for the calculation? I...
Wed, 7 Dec, 2022 at 10:27 AM
Holiday pays are reflected in DTR as either holiday or UT-holiday. This indicates that the employee is eligible for holiday pay and should reflect in payrol...
Wed, 7 Dec, 2022 at 11:23 AM
Warning error message in 13th Month Processing - "Locked employee in simulation exists" Error message was shown because there is a locked empl...
Mon, 12 Dec, 2022 at 9:37 AM
If you encounter this error, Please report to the HR/Admin, and ask for the login credentials.
Thu, 15 Dec, 2022 at 10:21 AM
This warning message means that the user account is not linked in the employee information. To fix, click the profile icon in the upper-right corner of th...
Wed, 28 Dec, 2022 at 10:38 AM
In order for the pre-shift overtime to be counted in DTR. Please check the following configurations: Acceptable time in margin Excess hours computatio...
Thu, 22 Dec, 2022 at 6:00 PM
This warning message means that you haven't added Benefits to your company yet. To add Benefits, please see this link: https://newaccount161430591...
Fri, 13 Jan, 2023 at 9:10 AM
An employee is allowed to make 5 attempt(s) to enter the correct password. Failure to login with the correct password may result to employee's account l...
Mon, 6 Feb, 2023 at 5:35 PM