Troubleshooting Articles

Why does it show "You are unauthorize to access this page."?
This warning message means that Profile is disabled in the employee's user role. To change user role, click the profile icon in the upper-right corner ...
Wed, 8 Feb, 2023 at 10:23 AM
Why is my OT incomplete?
Sample: 8:00 am - 5:00 pm Employee Shift Time Logs Form Time IN: 8:00 am Time OUT: 5:30 pm Overtime Form Time: 5:00 pm - 6:00 pm Expe...
Wed, 22 Feb, 2023 at 10:38 AM
Why is overtime not reflected in the DTR?
If overtime hours are not appearing in the Daily Time Record (DTR), there are four primary areas to check to resolve the issue: 1.    Review Overtime Fo...
Wed, 18 Sep, 2024 at 7:11 PM
Why unworked Holiday is not reflected in Payroll Simulation?
If unworked holidays are not appearing in the Payroll Simulation, there are four key areas to check to  resolve the issue: 1. Company Information – Act...
Wed, 18 Sep, 2024 at 7:24 PM
Why worked Holiday is not reflected in Payroll Simulation?
If worked holidays are not appearing in the Payroll Simulation, there are four key areas to check to resolve the issue: 1. Company Information – Activities...
Wed, 18 Sep, 2024 at 7:37 PM
Improvements in Employee Information
Feature Update: Nationality and Region Fields Now Required Overview As part of our effort to ensure complete and standardized employee data, the system...
Wed, 14 May, 2025 at 12:43 PM
Improvements in Tasks Module
Payroll Simulation and Resimulation Behavior Overview: This article outlines the behavior of the Payroll simulation and resimulation process within the ...
Wed, 14 May, 2025 at 1:25 PM
Improvements in Timekeeping Posting - Payroll Simulation
Overview This article outlines the recent updates to the payroll processing interface, specifically the renaming and revised functionality of the Simulate ...
Wed, 14 May, 2025 at 2:02 PM
Calculation of Basic Pay in Statutory Reports
Overview The calculation of Basic Pay for statutory contributions (SSS, HDMF, and PhilHealth) in reports is based on the configured statutory schedule in y...
Tue, 20 May, 2025 at 4:35 PM